{"id":417,"date":"2024-12-19T04:48:15","date_gmt":"2024-12-19T04:48:15","guid":{"rendered":"https:\/\/enjooymusic.com\/?page_id=417"},"modified":"2024-12-19T04:50:35","modified_gmt":"2024-12-19T04:50:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/enjooymusic.com\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#565656&#8243; background_image=&#8221;https:\/\/enjooymusic.com\/wp-content\/uploads\/2024\/12\/concert-stage-3.webp&#8221; background_blend=&#8221;multiply&#8221; custom_padding=&#8221;12vh||10vh||false|false&#8221; custom_padding_tablet=&#8221;12vh||10vh||false|false&#8221; custom_padding_phone=&#8221;10vh||5vh||false|false&#8221; bottom_divider_style=&#8221;curve&#8221; bottom_divider_height_tablet=&#8221;&#8221; bottom_divider_height_phone=&#8221;30px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; title_text=&#8221;concert-stage-3&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;100px&#8221; header_2_text_color=&#8221;#0C8AF6&#8243; header_2_font_size=&#8221;55px&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;70px&#8221; header_font_size_phone=&#8221;60px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;55px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h1>Preguntas Frecuentes<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;10px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row width=&#8221;90%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;%91%93&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][dipi_faq faq_categories=&#8221;40&#8243; faq_order_by=&#8221;menu_order&#8221; icon_open_color=&#8221;#0C8AF6&#8243; icon_closed_color=&#8221;#0C8AF6&#8243; icon_closed_font_size=&#8221;20px&#8221; entry_background_closed=&#8221;RGBA(255,255,255,0)&#8221; entry_background_open=&#8221;RGBA(255,255,255,0)&#8221; entry_margin_closed=&#8221;||0px||false|false&#8221; entry_padding_closed=&#8221;5px||5px||true|false&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_closed_font=&#8221;TT Commons Bold||||||||&#8221; title_closed_font_size=&#8221;20px&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; border_color_all_entries_closed=&#8221;RGBA(255,255,255,0)&#8221; border_width_bottom_entries_closed=&#8221;1px&#8221; border_color_bottom_entries_closed=&#8221;#dddddd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-toggles loading\" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;toggles&quot;}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why do prices vary?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Availability and prices of tickets are driven by market demand; they are not determined by Enjooy. All the tickets are listed and priced by approved ticket specialists. Each ticket specialist competes with others to provide you with a large selection of tickets. Face value refers to the price printed on the &#8220;face&#8221; of the ticket or the original purchase price in the primary market. The face value of a ticket can differ from the selling price because the tickets listed on Enjooy are sold by a third party at &#8220;market value&#8221;. If the event is in high demand, the selling price is generally much higher than the face value of the ticket and vice versa.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why have I been asked to provide Proof of Billing Address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Due to the increasing amount of fraudulent debit\\\/credit cards, you may be asked to provide documentary evidence to verify the correct details correspond to the billing address of the credit card. Please be assured we keep your personal information safe according to our Privacy Policy. Failure to provide documents by the deadline will result in your order being canceled.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I change my delivery address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please contact our customer service team by phone or email to change your delivery address. Please have at hand your Order Reference Number so we can find your order. If there is a change in shipping costs that result by you changing the delivery address you will be charged or refunded the difference.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How are tickets delivered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li>\\n<h4>ELECTRONIC FORMATS<\\\/h4>\\n<\\\/li>\\n<\\\/ul>\\n<p>PDF files and Mobile Tickets are the most convenient form of tickets. These are transferred electronically either via email or through a dedicated application and you can expect to receive them immediately after they are sent out. Usually between 24\\\/48 hrs prior to the event date. In all cases, specific instructions are always emailed to the buyer depending on their ticket selection to make sure tickets are received accordingly. Please note that on rare occasions, tickets may be delivered on the day of the event. However, we guarantee that customers will receive their tickets with sufficient time to use for the event. If this happens, we will notify the buyer with specific instructions on how to access their tickets.<\\\/p>\\n<ul>\\n<li>\\n<h4>PHYSICAL (PAPER) TICKETS<\\\/h4>\\n<\\\/li>\\n<\\\/ul>\\n<p>All tickets are sent using secure shipment methods, depending on your location. If the tickets are sent within the UK for a UK event, they will be dispatched via Special Next Day Delivery \\\/ Bike Courier \\\/ Hand Delivery or by Private Courier and will require a signature. Delivery times may vary depending on the delivery method chosen at purchase. If they are being delivered to your hotel in Italy \\\/ Spain \\\/ Germany \\\/ Netherlands or Portugal the sellers may use courier companies and\\\/or private couriers. Please provide a secure address to ensure someone is available to sign for the envelope. If you are staying in a hotel you need to authorize anyone at the hotel to accept the delivery on your behalf so you may want to advise them, you will be expecting a delivery. If no one is available to sign for the delivery, your postman\\\/courier will leave a &#8220;while you were out card&#8221; and you will be able to collect your envelope from your local Sorting Office (The address can be found on the back of the card). If you have not received a &#8216;While you were out&#8217; card or you have not been given a tracking number, please contact us as soon as possible. For international orders, tickets may be sent via FedEx, DHL, UPS, or any other International Courier Service. The mentioned courier companies provide online tracking to ensure fast and secure deliveries. Please contact us after receiving the dispatch email so we can provide you the tracking number.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"When will I receive my tickets?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tickets for football events are generally released by the clubs only the week leading up to the match. Suppliers try to get all tickets dispatched as soon as possible, and you are advised by email when they are sent. Deliveries also depend on the format of the ticket. These can either be regular physical tickets or in most cases, tickets tend to be released by the clubs in an electronic configuration. The most common ticket formats nowadays are either PDF files or Mobile Tickets.<\\\/p>\\n<ul>\\n<li>\\n<h4>ELECTRONIC FORMATS<\\\/h4>\\n<\\\/li>\\n<\\\/ul>\\n<p><strong>PDF tickets<\\\/strong> are usually sent out between 24\\\/48 hrs prior to the event date for our customers to print at home at their own convenience,<br \\\/>\\n<strong>Mobile Tickets<\\\/strong> are usually transferred 24\\\/48 hrs before the match and, depending on the club or federation responsible to release them, our customers may be required to download an application in order to receive them and present at the stadium gates.<\\\/p>\\n<p>In both cases, specific instructions are always emailed to the buyer depending on their ticket selection.s<\\\/p>\\n<p>Please note that on rare occasions, tickets may be delivered on the day of the event. However, we guarantee that customers will receive their tickets with sufficient time to use for the event. If this happens, we will notify the buyer with specific instructions on how to access their tickets.<\\\/p>\\n<ul>\\n<li>\\n<h4>PHYSICAL (PAPER) TICKETSs<\\\/h4>\\n<\\\/li>\\n<\\\/ul>\\n<p>Suppliers try to get all tickets dispatched within 3-5 days prior to the event and you are advised by email when they are sent. Once receiving notification of dispatch, you can expect them the following day for UK deliveries or within 1-3 days for International deliveries. Sometimes tickets can be delivered on the day of the event and\\\/or the seller will require you to collect the tickets locally. If you are concerned that this will not give you enough time to reach the event, please contact us so we can arrange an alternative delivery method. If you are travelling from abroad to see a football match, we encourage you to provide a local delivery address or hotel in the match country\\\/city.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the exact seat location of the tickets listed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The exact location of seats oftentimes cannot be provided at the time of booking as ticket allocations are not confirmed to the suppliers in advance. For this reason, you may only find generic descriptions of seat locations (Behind the Goal, Longside, Away Section). Please assume that the seat location may be the worst allocated within a generic description, some listings have more information regarding the allocations, but the price tends to be higher. If you are unsure about the location of the seats based on the descriptions, please see the venue maps or contact our customer service team for clarification.<\\\/p>\\n<p>Tickets on the website are classified as either \\u201cunrestricted view\\u201d or \\u201crestricted view\\u201d. You agree and accept that occasionally, some objects including overhangs or pillars can partially obstruct your view (particularly in older stadiums) and that an \\u201cunrestricted view\\u201d does not always mean 100% unobstructed. Instead. \\u201cunrestricted\\u201d means that the view is not obstructed in a major way that would typically result in a ticket for this particular seat being sold at a lower price by the event organiser.<\\\/p>\\n<p>The seller reserves the right to upgrade customers seat(s) should the seat(s) they order become unavailable or in the event of seller default. Tickets can however never be downgraded without consent of the buyer or at an agreed discount. The hierarchy of seats (worst to best) are as follows: Shortside Upper Tier, Shortside Lower Tier, Longside Upper Tier, Longside Lower Tier, VIP and hospitality categories.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are tickets sat together?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tickets are issued with seating arrangements as specified in the ticket listing, indicating the number of seats together. Here&#8217;s a breakdown for your reference:<br \\\/>\\n<strong>SINGLE SEATS:<\\\/strong> Seats will not be positioned beside each other.<br \\\/>\\n<strong>UP TO 2 TOGETHER:<\\\/strong> A maximum of 2 seats will be adjacent. If an odd number is purchased, one person may be seated separately.<br \\\/>\\n<strong>UP TO 3 TOGETHER:<\\\/strong> A maximum of 3 seats will be adjacent.<br \\\/>\\n<strong>UP TO 4 TOGETHER:<\\\/strong> A maximum of 4 seats will be adjacent.<br \\\/>\\n<strong>ALL SEATS TOGETHER:<\\\/strong> All seats will be grouped together.<br \\\/>\\n<strong>CONNECTING SEATS:<\\\/strong> Seats are connected in pairs, which could involve adjacent placement, diagonal alignment, or with other seats or aisles in between.<\\\/p>\\n<p>If you have specific requirements, kindly reach out to our customer service via email. Our representative will be glad to assist you in finding the appropriate tickets to meet your needs.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are tickets for home\\\/away supporters?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All tickets listed for an event are for the home team sections unless otherwise specifically stated. Therefore, if tickets are simply listed as &#8220;Behind the Goal&#8221; or &#8220;Longside&#8221; they will be for home team supporters. Many times, the seller can also offer tickets for the visiting team section, but the tickets will be described as such, For Example: Arsenal v Liverpool &#8211; the tickets for the visiting team will say &#8220;Visitors Section&#8221;, &#8220;Liverpool Section&#8221; or &#8220;Away Seats&#8221;. Enjooy reserves the right to cancel an order if there is evidence to suggest that the buyer is an away team supporter when purchasing tickets allocated for home team supports only.<\\\/p>\\n<p>*Please note, the above specifications do not apply to matches that are played at a Neutral Venue\\\/Stadium (such as, Champions League Final, Europa League Final, FA Cup Final, League Cup Final or World Cup events). In these cases, the sellers usually state to which end their allocations belong. If there is no indication, please assume the seats could be allocated in either end of the ground.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are tickets guaranteed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enjooy works with a small network of ticket specialists to ensure reliable service. Enjooy provides a secure online marketplace only and is not the seller of, and does not take responsibility for, any tickets sold through the online marketplace. We do however offer you a 150% money back guarantee: In the highly unlikely case you do not receive tickets for the seats you ordered in time for the match, we will refund 100% of your money back, plus we will offer you a credit worth 50% of your original purchase towards another match.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my tickets once purchased?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enjooy does not have an exchange, refund, or cancellation policy unless an event is canceled entirely and not rescheduled. If an event is rescheduled and you are not able to attend, we cannot offer any refunds. This is also mentioned in our Terms and Conditions. We do however offer you the opportunity to resell your tickets on our website in an attempt to recover any losses.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfPor qu\u00e9 var\u00edan los precios?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Disponibilidad y precios de los boletos est\u00e1n determinados por la demanda del mercado; no son determinados por Enjooy. Todos los boletos son listados y fijados en precio por especialistas de boletos aprobados. Cada especialista de boleto compite con otros para proveerte de una gran selecci\u00f3n de boletos. Valor nominal se refiere al precio impreso en la \u201ccara\u201d del boleto o el precio de compra original en el mercado primario. El valor nominal de un boleto puede diferir del precio de venta porque los boletos listados en Enjooy son vendidos por un tercero a \u201cvalor de mercado\u201d. Si el evento est\u00e1 en alta demanda, el precio de venta es generalmente mucho m\u00e1s alto que el valor nominal del boleto y viceversa.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfPor qu\u00e9 me han pedido que proporcione una prueba de direcci\u00f3n de facturaci\u00f3n?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Debido al creciente n\u00famero de tarjetas de d\u00e9bito\/cr\u00e9dito fraudulentas, se le puede solicitar que proporcione evidencia documental para verificar que los detalles correctos corresponden a la direcci\u00f3n de facturaci\u00f3n de la tarjeta de cr\u00e9dito. Por favor, tenga la seguridad de que mantenemos su informaci\u00f3n personal segura de acuerdo con nuestra Pol\u00edtica de Privacidad. El no proporcionar los documentos antes de la fecha l\u00edmite resultar\u00e1 en la cancelaci\u00f3n de su pedido.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfPuedo cambiar mi direcci\u00f3n de entrega?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Por favor contacte a nuestro equipo de servicio al cliente por tel\u00e9fono o correo electr\u00f3nico para cambiar su direcci\u00f3n de entrega. Por favor tenga a mano su N\u00famero de Referencia de Pedido para que podamos encontrar su pedido. Si hay un cambio en los costos de env\u00edo que resulten de su cambio de direcci\u00f3n de entrega, se le cobrar\u00e1 o reembolsar\u00e1 la diferencia.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfC\u00f3mo se entregan los boletos?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><ul>\n<li>\n<h4>FORMATOS ELECTR\u00d3NICOS<\/h4>\n<\/li>\n<\/ul>\n<p>Los archivos PDF y los Boletos M\u00f3viles son la forma m\u00e1s conveniente de boletos. Estos se transfieren electr\u00f3nicamente ya sea por correo electr\u00f3nico o a trav\u00e9s de una aplicaci\u00f3n dedicada y puede esperar recibirlos inmediatamente despu\u00e9s de que sean enviados. Por lo general, entre 24\/48 horas antes de la fecha del evento. En todos los casos, se env\u00edan instrucciones espec\u00edficas por correo electr\u00f3nico al comprador dependiendo de su selecci\u00f3n de boletos para asegurarse de que los boletos se reciban en consecuencia. Tenga en cuenta que, en raras ocasiones, los boletos pueden entregarse el d\u00eda del evento. Sin embargo, garantizamos que los clientes recibir\u00e1n sus boletos con tiempo suficiente para usarlos para el evento. Si esto sucede, notificaremos al comprador con instrucciones espec\u00edficas sobre c\u00f3mo acceder a sus boletos.<\/p>\n<ul>\n<li>\n<h4>TICKETS F\u00cdSICOS (PAPEL)<\/h4>\n<\/li>\n<\/ul>\n<p>Todos los boletos se env\u00edan utilizando m\u00e9todos de env\u00edo seguros, dependiendo de su ubicaci\u00f3n. Si los boletos se env\u00edan dentro del Reino Unido para un evento en el Reino Unido, se enviar\u00e1n por entrega especial al d\u00eda siguiente \/ mensajero en bicicleta \/ entrega a mano o por mensajero privado y requerir\u00e1n una firma. Los tiempos de entrega pueden variar dependiendo del m\u00e9todo de entrega elegido en la compra. Si se entregan a su hotel en Italia \/ Espa\u00f1a \/ Alemania \/ Pa\u00edses Bajos o Portugal, los vendedores pueden utilizar empresas de mensajer\u00eda y\/o mensajeros privados. Por favor, proporcione una direcci\u00f3n segura para asegurarse de que haya alguien disponible para firmar el sobre. Si se est\u00e1 alojando en un hotel, debe autorizar a cualquier persona del hotel a aceptar la entrega en su nombre, por lo que es posible que desee avisarles de que esperar\u00e1n una entrega. Si nadie est\u00e1 disponible para firmar la entrega, su cartero\/mensajero dejar\u00e1 una \u201ctarjeta de ausencia\u201d y podr\u00e1 recoger su sobre en su oficina de clasificaci\u00f3n local (la direcci\u00f3n se puede encontrar en el reverso de la tarjeta). Si no ha recibido una tarjeta de \u201cAusencia\u201d o no le han dado un n\u00famero de seguimiento, p\u00f3ngase en contacto con nosotros lo antes posible. Para pedidos internacionales, los boletos pueden enviarse a trav\u00e9s de FedEx, DHL, UPS o cualquier otro servicio de mensajer\u00eda internacional. Las empresas de mensajer\u00eda mencionadas proporcionan seguimiento en l\u00ednea para garantizar entregas r\u00e1pidas y seguras. Por favor, p\u00f3ngase en contacto con nosotros despu\u00e9s de recibir el correo electr\u00f3nico de env\u00edo para que podamos proporcionarle el n\u00famero de seguimiento.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfCu\u00e1ndo recibir\u00e9 mis boletos?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Los boletos para eventos de f\u00fatbol generalmente son lanzados por los clubes solo la semana previa al partido. Los proveedores intentan enviar todos los boletos lo antes posible, y se le avisa por correo electr\u00f3nico cuando se env\u00edan. Las entregas tambi\u00e9n dependen del formato del boleto. Estos pueden ser boletos f\u00edsicos regulares o, en la mayor\u00eda de los casos, los boletos tienden a ser lanzados por los clubes en una configuraci\u00f3n electr\u00f3nica. Los formatos de boletos m\u00e1s comunes hoy en d\u00eda son archivos PDF o Boletos M\u00f3viles.<\/p>\n<ul>\n<li>\n<h4>FORMATOS ELECTR\u00d3NICOS<\/h4>\n<\/li>\n<\/ul>\n<p><strong>Tickets PDF<\/strong> generalmente se env\u00edan entre 24\/48 horas antes de la fecha del evento para que nuestros clientes los impriman en casa a su conveniencia.<br \/>\n<strong>Boletos M\u00f3viles<\/strong> generalmente se transfieren 24\/48 horas antes del partido y, dependiendo del club o federaci\u00f3n responsable de su lanzamiento, nuestros clientes pueden necesitar descargar una aplicaci\u00f3n para recibirlos y presentarlos en las puertas del estadio.<\/p>\n<p>En ambos casos, se env\u00edan instrucciones espec\u00edficas por correo electr\u00f3nico al comprador dependiendo de su selecci\u00f3n de boletos.<\/p>\n<p>Tenga en cuenta que, en raras ocasiones, los boletos pueden entregarse el d\u00eda del evento. Sin embargo, garantizamos que los clientes recibir\u00e1n sus boletos con tiempo suficiente para usarlos para el evento. Si esto sucede, notificaremos al comprador con instrucciones espec\u00edficas sobre c\u00f3mo acceder a sus boletos.<\/p>\n<ul>\n<li>\n<h4>TICKETS F\u00cdSICOS (PAPEL)<\/h4>\n<\/li>\n<\/ul>\n<p>Los proveedores intentan enviar todos los boletos dentro de los 3-5 d\u00edas previos al evento y se le avisa por correo electr\u00f3nico cuando se env\u00edan. Una vez que reciba la notificaci\u00f3n de env\u00edo, puede esperarlos al d\u00eda siguiente para entregas en el Reino Unido o dentro de 1-3 d\u00edas para entregas internacionales. A veces, los boletos se pueden entregar el d\u00eda del evento y\/o el vendedor requerir\u00e1 que recoja los boletos localmente. Si le preocupa que esto no le d\u00e9 suficiente tiempo para llegar al evento, comun\u00edquese con nosotros para que podamos organizar un m\u00e9todo de entrega alternativo. Si viaja desde el extranjero para ver un partido de f\u00fatbol, le recomendamos que proporcione una direcci\u00f3n de entrega local o un hotel en el pa\u00eds\/ciudad del partido.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfCu\u00e1l es la ubicaci\u00f3n exacta del asiento de los boletos listados?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>La ubicaci\u00f3n exacta de los asientos a menudo no se puede proporcionar en el momento de la reserva, ya que las asignaciones de boletos no se confirman a los proveedores por adelantado. Por esta raz\u00f3n, solo puede encontrar descripciones gen\u00e9ricas de las ubicaciones de los asientos (Detr\u00e1s de la porter\u00eda, Lateral, Secci\u00f3n visitante). Suponga que la ubicaci\u00f3n del asiento puede ser la peor asignada dentro de una descripci\u00f3n gen\u00e9rica, algunas listas tienen m\u00e1s informaci\u00f3n sobre las asignaciones, pero el precio tiende a ser m\u00e1s alto. Si no est\u00e1 seguro de la ubicaci\u00f3n de los asientos seg\u00fan las descripciones, consulte los mapas del lugar o comun\u00edquese con nuestro equipo de servicio al cliente para obtener aclaraciones.<\/p>\n<p>Los boletos en el sitio web est\u00e1n clasificados como \"vista sin restricciones\" o \"vista restringida\". Usted acepta que ocasionalmente, algunos objetos, incluidos voladizos o pilares, pueden obstruir parcialmente su vista (especialmente en estadios antiguos) y que una \"vista sin restricciones\" no siempre significa 100% sin obstrucciones. En cambio, \"sin restricciones\" significa que la vista no est\u00e1 obstruida de una manera importante que normalmente resultar\u00eda en que un boleto para este asiento en particular se venda a un precio m\u00e1s bajo por el organizador del evento.<\/p>\n<p>El vendedor se reserva el derecho de actualizar los asientos del cliente en caso de que los asientos que ordenen no est\u00e9n disponibles o en caso de incumplimiento del vendedor. Sin embargo, los boletos nunca pueden ser degradados sin el consentimiento del comprador o con un descuento acordado. La jerarqu\u00eda de los asientos (de peor a mejor) es la siguiente: Grada superior lateral corta, Grada inferior lateral corta, Grada superior lateral larga, Grada inferior lateral larga, categor\u00edas VIP y de hospitalidad.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"6\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfLos boletos son juntos?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Los boletos se emiten con los arreglos de asientos especificados en la lista de boletos, indicando el n\u00famero de asientos juntos. Aqu\u00ed hay un desglose para su referencia:<br \/>\n<strong>ASIENTOS INDIVIDUALES:<\/strong> Los asientos no estar\u00e1n uno al lado del otro.<br \/>\n<strong>HASTA 2 JUNTOS:<\/strong> Un m\u00e1ximo de 2 asientos estar\u00e1n juntos. Si se compra un n\u00famero impar, una persona puede estar sentada separadamente.<br \/>\n<strong>HASTA 3 JUNTOS:<\/strong> Un m\u00e1ximo de 3 asientos estar\u00e1n juntos.<br \/>\n<strong>HASTA 4 JUNTOS:<\/strong> Un m\u00e1ximo de 4 asientos estar\u00e1n juntos.<br \/>\n<strong>TODOS LOS ASIENTOS JUNTOS:<\/strong> Todos los asientos estar\u00e1n agrupados.<br \/>\n<strong>ASIENTOS CONECTADOS:<\/strong> Los asientos est\u00e1n conectados en pares, lo que puede implicar una ubicaci\u00f3n adyacente, una alineaci\u00f3n diagonal o con otros asientos o pasillos intermedios.<\/p>\n<p>Si tiene requisitos espec\u00edficos, comun\u00edquese con nuestro servicio de atenci\u00f3n al cliente por correo electr\u00f3nico. Nuestro representante estar\u00e1 encantado de ayudarlo a encontrar los boletos adecuados para satisfacer sus necesidades.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"7\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfLos boletos son para aficionados locales\/visitantes?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Todos los boletos listados para un evento son para las secciones del equipo local a menos que se especifique lo contrario. Por lo tanto, si los boletos simplemente se enumeran como \"Detr\u00e1s de la porter\u00eda\" o \"Lateral\", ser\u00e1n para los seguidores del equipo local. Muchas veces, el vendedor tambi\u00e9n puede ofrecer boletos para la secci\u00f3n del equipo visitante, pero los boletos se describir\u00e1n como tales, por ejemplo: Arsenal v Liverpool: los boletos para el equipo visitante dir\u00e1n \"Secci\u00f3n de visitantes\", \"Secci\u00f3n de Liverpool\" o \"Asientos de visitantes\". Enjooy se reserva el derecho de cancelar un pedido si hay evidencia que sugiera que el comprador es un seguidor del equipo visitante cuando compra boletos asignados solo para los seguidores del equipo local.<\/p>\n<p>*Tenga en cuenta que las especificaciones anteriores no se aplican a los partidos que se juegan en un lugar\/estadio neutral (como la final de la Champions League, la final de la Europa League, la final de la FA Cup, la final de la Copa de la Liga o eventos de la Copa del Mundo). En estos casos, los vendedores suelen indicar a qu\u00e9 extremo pertenecen sus asignaciones. Si no hay ninguna indicaci\u00f3n, asuma que los asientos podr\u00edan asignarse en cualquier extremo del terreno.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"8\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfLos boletos est\u00e1n garantizados?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Enjooy trabaja con una peque\u00f1a red de especialistas en boletos para garantizar un servicio confiable. Enjooy proporciona \u00fanicamente un mercado en l\u00ednea seguro y no es el vendedor, ni se responsabiliza por los boletos vendidos a trav\u00e9s del mercado en l\u00ednea. Sin embargo, le ofrecemos una garant\u00eda de devoluci\u00f3n de dinero del 150%: en el muy improbable caso de que no reciba los boletos para los asientos que orden\u00f3 a tiempo para el partido, le reembolsaremos el 100% de su dinero, adem\u00e1s le ofreceremos un cr\u00e9dito por el 50% de su compra original para otro partido.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"9\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>\u00bfPuedo cancelar mis boletos una vez comprados?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Enjooy no tiene una pol\u00edtica de cambio, reembolso o cancelaci\u00f3n a menos que un evento se cancele por completo y no se reprograme. Si un evento se reprograma y no puede asistir, no podemos ofrecer ning\u00fan reembolso. Esto tambi\u00e9n se menciona en nuestros T\u00e9rminos y Condiciones. Sin embargo, le ofrecemos la oportunidad de revender sus boletos en nuestro sitio web en un intento de recuperar cualquier p\u00e9rdida.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-417","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v25.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Enjooy Music<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enjooymusic.com\/es\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"FAQ&#039;s\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enjooymusic.com\/es\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Enjooy Music\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-19T04:50:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enjooymusic.com\/faqs\/\",\"url\":\"https:\/\/enjooymusic.com\/faqs\/\",\"name\":\"FAQs - 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